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Privacy Policy

Mosaic Premier Travel (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or use our travel-related services. This policy is intended to comply with the California Consumer Privacy Act (CCPA), as amended by the CPRA, and other applicable laws.

 

Information We Collect

A. Information You Provide Directly

  • Contact details: name, email address, telephone number, mailing address

  • Travel-related information: passport information, travel preferences, itinerary details, emergency contact information

  • Payment information: credit/debit card details (processed through secure third-party processors)

  • Communication content: inquiries, feedback, testimonials

B. Information Collected Automatically When you visit our website:

  • Device and browsing information: IP address, browser type, operating system

  • Usage information: pages visited, time spent, referring/exit pages

  • Cookies and tracking technologies: for analytics and site functionality

C. Information from Third Parties

  • Travel suppliers (airlines, hotels, tour operators)

  • Payment processors

  • Marketing partners

  • Social media platforms, if you interact with us there

D. How We Use Your Information

  • Providing and managing travel services

  • Creating and managing reservations, bookings, and itineraries

  • Processing payments and refunds

  • Communicating with you regarding trips, updates, promotions, and support

  • Personalizing your travel experience

  • Improving our website, services, and customer experience

  • Compliance with legal obligations

  • Preventing fraud, security breaches, or misuse

 

How We Share Your Information

A. Service Providers and Travel Partners

  • Airlines, hotels, cruise lines, tour operators, car rental agencies

  • Payment processors

  • Customer support and email service providers

  • IT and website hosting providers

These third parties use your information only as necessary to provide services on our behalf.

B. Legal Requirements

  • Comply with laws or regulatory requests

  • Protect our rights, safety, or property

  • Respond to legal processes, subpoenas, or investigations

C. Business Transfers

  • In a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

 

Your Rights Under California Law

If you are a California resident, you have the following rights:

A. Right to Know

You may request:

  • Categories of personal information collected

  • Sources of information

  • Purpose of collection

  • Categories of third parties we disclose to

  • Specific pieces of personal information we hold

B. Right to Delete

  • You may request deletion of your personal information, subject to lawful exceptions (e.g., completing transactions, legal obligations).

C. Right to Correct

  • You may request that we correct inaccurate personal information.

D. Right to Opt Out of Sale or Sharing

  • Mosaic Premier Travel does not sell personal information.

  • If we engage in marketing or advertising activities considered “sharing” under the CPRA, you will have the right to opt out.

E. Right to Limit Use of Sensitive Personal Information

  • If we collect sensitive information (e.g., passport numbers), you may request that we limit its use to necessary service functions.

F. Non-Discrimination

  • We will not deny services, charge different prices, or provide a different level of service for exercising your rights.

G. How to Submit a Privacy Request

  • Email: michelle@mosaicpremiertravel.com

  • We may need to verify your identity before processing your request. An authorized agent may submit a request on your behalf with proper authorization.

H. Cookies and Tracking Technologies

  • Enable website functionality

  • Conduct analytics

  • Improve user experience

  • You may adjust your browser settings to block or manage cookies. However, doing so may affect certain site features.

I. Data Security

  • We implement administrative, technical, and physical safeguards to protect your data. However, no data transmission or storage system can guarantee absolute security.

J. Data Retention - We retain personal information only as long as necessary to:

  • Provide travel services

  • Comply with legal obligations

  • Resolve disputes

  • Maintain business records

K. Children’s Privacy

  • Our services are not intended for children under 16.

  • We do not knowingly collect information from children under 16. If we become aware that such data was collected, we will delete it promptly.

L. International Transfers

  • If you are located outside the United States, your information may be transferred to and stored in the U.S. or other countries. By using our services, you consent to this transfer.

M. Updates to This Policy

  • We may update this Privacy Policy periodically. The “Last Updated” date at the top indicates when the latest revisions were made.

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